Help Points
IPS were contracted to replace the existing Help Points and fit 353 new units at 200 stations.
Three types of Help Point were installed:
• Standard – A two button GSM Help Point with an emergency button and an information button and a LED.
• Three Button – Identical to the above, but with a ‘next train’ button for train service information.
• WebCIS – A GSM Help Point which has the functionality of the two button Help Point, as well as a 15″
• screen that displays live train departure information. The Help Points have the ability to broadcast remote Public Address announcements, be automatically monitored for faults and have their status interrogated periodically. A central control maintenance facility was required to manage the remote monitoring of the Help Points. This provides: • The ability for First Great Western or their maintainer to access and monitor the operational and
• maintenance status of Help Point units. • Automatic polling of all Help Point units for a summary of fault status once daily or at another frequency to be
• determined. The WebCIS GSM system utilises mobile phone technology, reducing the amount of cabling required, and also removing the need for additional CIS (Customer Information System) displays. Next Case Study >
53 Ullswater Crescent, Coulsdon,
Surrey, CR5 2HR t 020 8655 6060 f 020 8655 6070
e sales@ips-ltd.co.uk